Case-Mate Reviews

I would advise customers not to purchase the Lens Protector. I’m on my 3rd lens protector. When you drop your phone on the back it cracks. Tried contacting customer support but they are not accepting phone calls. I believe this protector has a flaw in the design.
The crack is always on the bottom right corner.

I placed an order for about 3 days no shipping information, shows order unfulfilled. Decided to contact customer service to cancel, I sent an email no reply, called the phone number, they don’t accept phone calls, same cases are available at Amazon at a cheaper price and prime shipping from case mate, we buy them expensively at their own site but can’t even offer faster shipping, then they redirect you to SHOP to see your shipping information. This site can’t show you shipping information without giving them your email and telephone number! I bought from Casemate.com and not Shop. So disgusting and annoying. I won’t buy from case mate again. Never.

Decided to try 2 x Case Mate Tough Clear phone cases since they claimed 10ft drop protection. Big mistake. Within 4 months both phone screens were cracked. One dropped from less than a foot, the other 3ft. Expensive mistake. Going back to Tech21.

Very poor customer service. I am now on the third day of waiting for approval of my claim for a broken belt clip/holster. I have submitted photos of the broken holster and recipe from AT&T twice and still waiting. When i had Otterbox case, they resolved the same problem with one phone call and shipped the part the same day. NO MORE PELICAN/CASEMATE for me or my associates.

The problem that I have with case-mate is they won’t publish any reviews that have even the slightest negative/difference of opinion in the wording. They will only post reviews that have all positive things in it. I don’t think that’s fair because customers have a right to know what they are buying before they buy it and there maybe some discrepancies with some of there products but they don’t want other customers to influence a purchase.

Didnt ship my products for 2 weeks and when I emailed them they just said it was due to covid. I paid express and it took 1 month to arrive. I am fully aware of covid so have been understanding if it had left their studio/ if they were in lockdown and unable to send. But they were fully operational and just could not send for no reason!

My phone fell out of my pocket while crawling on the floor with the kids (from 1 foot off the ground) and the screen cracked. I had my old case/ phone for 3 years and not a scratch and I've had this case/ phone for 4 hrs and it's cracked. So much for 10 foot drop rating....

I bought a waterfall iPhone case for my iPhone XR and the liquid slowly leaked into my phone causing water damage and discoloration on my screen! I'm very unhappy because I had no clue it was leaking until I actually felt a drop of liquid on my phone and then noticed the case had hardly any liquid left in it! My phone is ruined, my volume and screen! I've only had my phone for a year now! I would not ever recommend buying a case with liquid! This is very upsetting because I have to replace my whole phone

I ordered a $40 case from Case Mate for my iPhone 11 Pro. They sent me a case for a Pro Max which is a larger phone. I contacted them, and Jessina Torres sent me another case. The replacement case is ALSO wrong. She’s fighting with me saying “you asked for a case for an 11 Pro so that’s what I sent you”. Yes, that is what I asked for. But it’s not what I got. Their customer service department has poor English skills and is making this very difficult. I strongly do not recommend this company, very difficult to deal with and clearly it is full of stupid people.

Bought a case mate protection pack and dropped my phone once and called about the warranty and it does nor cover my phone damage! What kind of company sells a case that only warranties the case and not the device it is put in? I will never buy this brand again and i will be sure to let others know not to buy it either. You would think with all the BAD reviews they would do something.